Welcome to our Support page!
We have a small team of Technical & Order Fulfillment Assistants working virtually & from different centers, hence we do not provide telephonic assistance. However, providing you the required support is our utmost priority, we process all requests in the order that it is received.
Support team work from Monday to Friday. We are closed Saturday and Sunday. We find that email is the best form of contact as we can share the highest level of information and documentation this way.
When contacting Support please have & provide as much information as possible:
- Order number & customer email
- tronixkart part number (SKU) for the part in question
- If you have powered the device, please share your voltage and current settings
- If you have modified the item please share images of the modifications
- Information on any additional parts that might be hooked up to your system
- Any additional pertinent information that can help us help you
While we are happy to help you as much as we can, Technical support is here to help suggest products to purchase and ensure that those products are working as expected.
We can not offer consultation services, design and layout assistance, or customizing code.
And dear students, we’re very sorry but you’re going to have to complete your homework on your own. If your questions are outside of the services that we can provide, we may direct you to a consultation resource for further assistance.
Send all your queries to firstname.lastname@example.org